As business leaders, it is vital to recognize and respect the potential of individuals with a variety of different abilities, and traumatic brain injury (TBI) is no exception. Unfortunately, misconceptions about brain injuries persist.
Employers and colleagues may hold stereotypes about the capabilities of individuals with TBI, assuming they are unable to contribute. On the contrary, TBI recovery demands reservoirs of resilience and perseverance that make many TBI survivors excellent additions to any team.
TBI, resulting from sudden trauma to the brain, can yield long-term physical, cognitive, and emotional challenges. I know firsthand the struggles of TBI after two rear-end collisions in 2005 and 2007 left me with cognitive issues such as memory loss and a significant reduction in reading ability. Through my long recovery and considerable research, I’ve learned that employees who have recovered from TBI often possess a range of strengths that can be valuable assets in the workplace.
STRENGTHS AND STRATEGIES
Here are some of the overlooked strengths these valuable workers can bring to the table and strategies employers can use to help them thrive.
• Resilience: TBI survivors have demonstrated remarkable resilience in overcoming significant challenges during their recovery journey. They have faced adversity head-on and persevered through physical, cognitive, and emotional obstacles. This resilience helps them quickly adapt to new situations, handle stress effectively, and bounce back from setbacks in the workplace.
• Problem-solving skills: Navigating the complexities of recovery leads many individuals with TBI to develop exceptional problem-solving skills. They learn to approach challenges creatively, identify solutions, and overcome obstacles with determination and resourcefulness. These problem-solving skills can be valuable in various roles and contribute to innovative thinking within the organization.
• Adaptability: TBI survivors must learn to adjust to changes in their abilities, routines, and environments post-injury. They become skilled adapters, able to accommodate new circumstances quickly, learn new skills, thrive in dynamic work environments, and contribute effectively to teams.
• Persistence: Individuals who have recovered from TBI consistently pursue their goals despite setbacks and challenges. They exhibit a strong work ethic and a willingness to put in the effort necessary to succeed.
• Creativity: TBI survivors often develop creative thinking skills as they find innovative ways to cope with their impairments and limitations. They approach problems from unique perspectives, generating fresh ideas and solutions. Their creativity can contribute to the organization’s problem-solving, brainstorming sessions, and product development.
• Empathy and compassion: Having experienced the challenges associated with TBI firsthand, I’ve learned employees who have recovered from TBI often possess heightened levels of kindness and compassion toward others facing difficulties. They understand the importance of support, encouragement, and knowledge in overcoming obstacles and building resilience. This empathy helps foster positive colleague relationships and contributes to a supportive work culture.
• Attention to detail: TBI survivors may develop enhanced attention to detail as they focus on rebuilding cognitive skills and regaining functionality. They become adept at noticing nuances, detecting errors, and ensuring accuracy in their work. This attention to detail can be precious in roles that require precision, thoroughness, and quality control.
HOW ORGANIZATIONS CAN SUPPORT WORKERS WITH TBI
So how can organizations ensure workers with TBI are successful in the workplace?
1. Education And Awareness
Provide training and education to supervisors, managers, and colleagues about TBI, its effects, and standard accommodations. Increasing awareness helps foster understanding and support for individuals with TBI, which can help reduce stigma and misconceptions.
2. Flexible Work Arrangements
To accommodate the unique needs of employees with TBI, offer flexible work arrangements, such as telecommuting, flexible hours, or part-time schedules. Implement workplace accommodations like ergonomic furniture, assistive technologies, noise-canceling headphones, or modified workstations to help mitigate the impact of cognitive and physical challenges.
3. Clear Communication
Communicate openly and clearly with employees about expectations, tasks, and feedback. Provide written instructions, checklists, and visual aids to support comprehension and memory retention. Encourage employees to ask questions and clarify whenever needed.Assign a mentor, buddy, or supervisor to provide guidance and support.
4. Job Redesign
Modify job duties or responsibilities to align with the individual’s strengths, abilities, and limitations. Focus on leveraging the employee’s skills and expertise while minimizing tasks that may exacerbate cognitive or physical challenges. Consider reallocating tasks or providing additional training as needed. Allow regular breaks and rest periods throughout the workday to prevent fatigue and cognitive overload.
5. Supportive Environment
Foster a supportive and inclusive work environment where employees feel valued and empowered. Promote teamwork, collaboration, and mutual support among colleagues. Encourage open dialogue, empathy, and flexibility to accommodate diverse needs and perspectives.
6. Access To Resources
Provide access to resources and support services, such as counseling, rehabilitation therapy, or vocational assistance to facilitate the employee’s recovery and professional development. Connect employees with community resources and networks for additional support and guidance.
7. Ongoing Evaluation And Adjustment
Regularly evaluate the effectiveness of accommodations and support strategies, soliciting feedback from the employee and relevant stakeholders. Adjust accommodations based on changes in the employee’s condition, job responsibilities, or workplace environment.
CREATING AN INCLUSIVE AND SUPPORTIVE WORK ENVIRONMENT
Recovery from TBI is a multifaceted journey requiring comprehensive rehabilitation and ongoing support. By implementing these strategies, employers can create an inclusive and supportive work environment that empowers employees with TBI to succeed and thrive in the workplace and beyond.
Lori Tsugawa Whaley is an author, speaker, third-generation Japanese American, and samurai descendant.
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